At Natural Seba Ghar, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.

✅ Return Eligibility:

• Products must be returned within 5 days of receiving the order.

• Items must be unused, unopened, and in their original packaging.

• Proof of purchase (invoice or order confirmation) is required.

❌ Non-returnable Items:

• Used or damaged products

• Personal care items once opened (e.g. oils, creams, herbal powders)

• Items bought on sale or with discount offers

🔁 Exchange Option:

• You can exchange a defective or wrong product with the correct one.

• Exchange must be requested within 3 days of delivery.

💸 Refund Process:

• Once we receive and inspect the returned item, we will notify you of the approval or rejection.

• Approved returns will be refunded via the original payment method within 7 working days.

🚚 Return Shipping:

• The customer is responsible for the return shipping cost unless the item was defective or incorrectly sent.